Privacy Policy

FastGet is (“we”, “us”, “our”), registered at Office no - 17, 2nd Floor, Bhavan's Campus, Sardar Patel Technology Business Incubator, Old D N Nagar, Munshi Nagar, Andheri West, Mumbai, Maharashtra 400058. This Privacy Policy explains what information we collect through the FastGet website and mobile app, how we use it, and the choices you have.

When you create an account, place an order, or contact support, we collect:

• Account details: name, email address, phone number, and password (stored as a one-way hash, never in plain text)
• Delivery addresses you save to your account
• Delivery site details: the site address and pincode, and - only if you tap "Use my current location" at checkout - your phone's location at that moment, saved with the order so our delivery team can find the site. If you add GST details at checkout, we save the GSTIN and business name to print on your invoice.
• Order history: items purchased, order status, and invoices
• Communications you send us (e.g. support requests)
• Usage information: pages you open, products you view, searches, taps, errors you run into, and whether you use the app or a browser. We may also make session recordings of how the app is used. What you type, and your name, address and phone number, are hidden in these recordings.

If you allow notifications, the app also stores a push token for your phone so we can send you order updates. We do not collect your contacts, and we only read your location when you tap "Use my current location" at checkout - never in the background. Apart from internet access, the app asks for two permissions: to show notifications, and to use your location for that checkout button. You can refuse either, or turn them off at any time in your phone's settings - you can still type your address instead.

• To create and manage your account and process orders
• To send order confirmations, delivery updates (by email and app notification), and verification/password-reset emails
• To provide customer support
• To improve and secure our service
• To understand how the app is used, for example where people get stuck or leave, so we can fix problems and make it easier to use

We share the minimum information necessary with the following service providers, who act on our behalf:

• Razorpay - processes your payments (cards, UPI, net banking). Razorpay receives your payment details directly; FastGet never stores your card or UPI credentials.
• Resend - delivers transactional emails (signup verification, password reset, order updates) on our behalf.
• Cloudinary - hosts product images; no personal information is sent to Cloudinary.
• Neon (PostgreSQL hosting) - stores our application database, including your account and order data, on infrastructure hosted in AWS ap-southeast-1.
• Expo and Google Firebase Cloud Messaging - deliver order-update notifications to the FastGet app. They receive your phone's push token and the notification text (such as your order status and amount), and nothing else about you.
• PostHog - provides product analytics. It receives the usage information and session recordings described above, linked to a random identifier or your account ID. It never receives your name, email address or phone number. Data is stored in the United States.
• Google Maps - our delivery team may open a delivery site's pinned location in Google Maps to find the way. Only the location of the site is opened, not your name or phone number.
• WhatsApp - if you choose to chat with us on WhatsApp, your messages are handled by WhatsApp under its own privacy policy. We only see what you send us in the chat.

We do not sell your personal information to third parties.

We use a secure, encrypted session cookie to keep you signed in, and store your cart and wishlist locally on your device so they persist between visits. Our analytics provider, PostHog, also stores a random identifier on your device so we can understand how FastGet is used. None of these are used for advertising or cross-site tracking.

We retain your account and order data for as long as your account is active, or as required to comply with legal, tax, and accounting obligations. Session recordings are deleted automatically after 30 days, and analytics data after at most 12 months. You can request deletion at any time as described below.

You can review and update your saved addresses at any time from Account in the app. To permanently delete your account and associated data (addresses and wishlist), go to Account → Delete Account in the app or website and confirm with your password. This is available whether or not you have the app installed, by visiting our website. You can also request deletion by emailing support@elemantra.in.

Order records required for tax/accounting purposes may be retained as required by law even after account deletion.

Passwords are stored using one-way hashing (bcrypt). Data in transit is encrypted via HTTPS. Session cookies are HTTP-only and signed. Access to the production database is restricted to authorized personnel.

FastGet is intended for business and contractor use and is not directed at children under 18. We do not knowingly collect data from children.

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

For privacy questions or data requests, contact us at support@elemantra.in or call +91 7045737058. FastGet, Office no - 17, 2nd Floor, Bhavan's Campus, Sardar Patel Technology Business Incubator, Old D N Nagar, Munshi Nagar, Andheri West, Mumbai, Maharashtra 400058.